Return policy

At Zorvix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

Items must be unused, unworn, unwashed, and in their original condition.
All original tags and packaging must be included.
Items showing signs of wear, damage, or alteration are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Personalized or customized products
Items marked as final sale

Return Process

To initiate a return, please contact our customer support team at sales@zorvix.shop with your order number and reason for the return.

Once your return request is approved, you will receive instructions on how and where to send your item.

Please do not send items back without first contacting us.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless otherwise required by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

Exchanges

We currently offer exchanges for defective or damaged items only. If you need a different size or color, we recommend returning the original item and placing a new order.